Welcome to the website www.store.imocovolley.it, the official Imoco Volley Store . The Site is owned by and/or managed by and on behalf of Imoco Volley srl. The products on sale on store.imocovolley.it are sold and invoiced by Imoco Volley srl, a non-profit amateur sports company, (tax code and VAT number . 04518980265) with registered office in 31020 San Vendemiano (TV), Via Longhena n. 1. Requests for information must be sent via email to store@imocovolley.it or to the number +39 3272264138. The following conditions apply to each purchase of products via the Site which we therefore invite you to read carefully. By making any purchase you fully accept these General Conditions of Sale.
ART. 1 – DEFINITIONS
The term " Site " indicates the website www.store.imocovolley.it, reserved for the sale of official Imoco Volley products. The term " Customer " indicates the person, as a natural or legal person, who makes the purchase on the Imoco Volley website, accepting the General Conditions of Sale. The “Seller” is Imoco Volley srl, a non-profit amateur sports company, (CF and VAT no. 04518980265) with registered office in 31020 San Vendemiano (TV), Via Longhena n. 1. The term " Order " indicates the request for products for sale sent to Imoco Volley, filled in by the Customer through the Site. The " Products " are the goods for sale on the Site, on the basis of the General Conditions of Sale. “ Customized Products ” are goods customized upon express request and specific indications of the Customer. The " Price " is the consideration for the sale of the Products. The " Contract " is the distance contract stipulated between the Seller and the Customer through a sales system organized by the Seller which uses the remote communication technology called internet and which has as its object the sale of the Products based on the general conditions of sale . The “ Parties ” are Imoco Volley and the Customer.
ART. 2 – ACCOUNT REGISTRATION
Registration of your identification data, aimed at creating an account, is free and does not imply any obligation to purchase. The account allows quick access and, in case of purchase of Products, a quick checkout , without the need to fill in further forms. Registering via account also offers the possibility of checking the history of your purchases and the status of your orders.
ART. 3 – OBJECT OF THE CONTRACT – CHARACTERISTICS OF THE PRODUCTS
With this Contract, respectively, the Seller sells and the Customer purchases, remotely, the goods for sale present in the store at www.store.imocovolley.it. The goods covered by this Contract are all products with the Imoco Volley logo, specifically described through the technical data sheets on the site which are chosen and placed in the virtual shopping cart by the Customer, following the online purchase procedures indicated on the Site. The Seller, after accepting the purchase order, it undertakes to supply all the Products chosen by the Customer upon payment of the Price established for each Product. The customization of the Products is linked to a specific request by the Customer, based on precise indications present on the Site. To purchase customized products, advance payment is required and the right of withdrawal from the Purchase Contract is excluded. Prices and Products on sale may undergo some variations, without the need for notice.
ART. 4 – PRE-CONTRACTUAL INFORMATION – PURCHASE METHODS - CONCLUSION OF THE CONTRACT
The sale of the Products is conducted on the basis of the General Conditions of Sale provided for by the Contract and present on the Site at the time the Order is placed. These General Conditions of Sale must be carefully examined by the Customer before completing the purchase procedure. To conclude the purchase contract for one or more Products present in the Imoco Volley store, the Customer must choose the Products and insert them into the virtual cart with the possibility of checking the summary of the Order and possibly correcting possible errors. The price viewed includes taxes while shipping costs will be quantified based on the shipping location, as expressly specified in the Shipping section. Subsequently, the Customer will be asked to indicate their identification data and the shipping location of the chosen Products as well as the payment method. The Customer undertakes to communicate correct, truthful and complete data on personal details, contact details and other information useful for processing the Order. Once the data has been registered, it will be possible to send the purchase order for the chosen products. By sending the Order, the Customer sends Imoco Volley a purchase proposal for the chosen Products and, therefore, agrees to purchase them at the price indicated in the information sheet and the terms contained in these General Conditions of Sale. The sending of the Order confirmation by the Customer does not bind the Seller until the same has expressly accepted the Order itself via e-mail. It is specified that upon sending the Order by the Customer, the system will automatically send an email acknowledging and taking charge of the Order which, therefore, should not be understood as formal acceptance of the same. The Contract is to be considered concluded and binding for the parties when Imoco Volley sends the Order confirmation, even if only partial, to the Customer's email address. The message will present a summary of the Products purchased and the price paid and will indicate the shipment of the purchased Products. There will also be a reference to the General Conditions of Sale and therefore to the conditions and methods for exercising the right of withdrawal. In the event that the unavailability of one or more products occurs following the Order, Imoco Volley may proceed with the shipment of the other Products ordered by the Customer. Partial delivery of the Products is considered valid and does not entitle the Customer to refusal of delivery, compensation or compensation. Once the online purchase procedure has been completed, the Customer will print or save an electronic copy or otherwise keep these General Conditions of Sale in addition to the order confirmation sent via e-mail by Imoco Volley. The Seller reserves the right, at its sole discretion and without any liability towards the Customer, not to accept the Order and proceed with a refund of the Price paid.
ART. 5 - PAYMENT METHODS
Payment for the products can be made in two ways: in advance by credit card or in advance by bank transfer to the bank details indicated on the Site and according to the methods indicated in the payment method section.
ART. 6 – DELIVERY TIMES AND METHODS
The delivery of the purchased Products is carried out by express courier to the shipping address indicated by the Customer in the Order. The service also includes the possibility of tracking the package through an identification code that will be sent to the Customer via e-mail. The courier notifies the Customer via email regarding the status of the shipment. The recipient cannot request delivery on selected days or times. In case of absence of the recipient, the courier will leave a notice of passage on a label affixed to the address. Delivery will be attempted twice and only subsequently, in the event of a negative outcome, will the courier contact the recipient at the telephone number indicated in the Order in order to agree on the delivery methods. Imoco Volley will not be responsible for any malfunctions in the delivery service by the courier, for delayed or failed deliveries attributable to force majeure or unforeseeable circumstances. In Italy, delivery generally takes place within 24-48 working hours, after 24 hours from the date of registration of the Order. In Europe, delivery generally takes place within 48-72 hours, 24 hours from the date of registration of the Order. Delivery times are merely indicative and are not binding. Delivery costs are borne by the Customer and are quantified based on the place of destination. Customized products have different delivery terms in relation to the processing times of the product.
ART. 7 – PRICE AND PAYMENT
Prices in the Imoco Volley store are expressed in Euro € and include VAT relating to the different categories. The total price at the end of the Customer's Order also includes shipping and packaging costs, while it does not include any customs duties and additional sales taxes, necessary for importing the goods abroad. Additional charges for customs clearance operations will be borne exclusively by the recipient of the shipment. Payment of the Price must be paid upon confirmation of the Order, through advance payment by credit card or bank transfer. All Orders are subject to verification by Imoco Volley which reserves the right to request identification documents. Imoco Volley customer service may then contact the Customer for more payment details before the Order is confirmed. If within 72 hours the Customer has not sent the requested documentation, the Order will be canceled and the refund procedure will be carried out.
The billing request must be made at the same time as the Order according to the methods indicated on the Site with the obligation to indicate the data required to proceed with the billing.
The document will then be sent to the applicant in digital format via email.
Invoicing requests made in the days following the date of acceptance of the order will not be accepted.
ART. 8 – RESPONSIBILITY
The Seller is not responsible for the delay or non-delivery of the goods attributable to force majeure such as, by way of example and not limited to: accidents, explosions, strikes and/or lockouts, earthquakes, floods and other similar events which completely prevent or in part, to execute the Contract within the agreed times. The Seller assumes no responsibility towards the Customer or third parties regarding damages, losses and costs incurred following failure to execute the Contract for the causes mentioned above, the Customer having the right only to a refund of the Price paid. Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to people and/or things, attributable to the non-acceptance, even partial, of an Order by Imoco Volley.
ART. 9 – RIGHT OF WITHDRAWAL
Returns and right of withdrawal
If you purchase as a consumer, you may notify us of your withdrawal within 14 calendar days of delivery, without giving a reason. Email store@imocovolley.it with your order number and the items you wish to return, or send another clear statement of your decision.
After notifying us, send the products back within the following 14 days to:
Imoco Volley c/o Leonardo De Vido
Via G. Marconi 10
31020 Villorba (TV)
Italy
You are responsible for the direct cost of returning the goods. Keep proof of postage. Please pack the products carefully and include the original packaging and labels where available. You may inspect the products as you would in a shop; you are responsible for any loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
We will refund payments for the returned products and, if you withdraw from the entire order, the initial standard delivery charge. Additional costs for a delivery method you selected that was more expensive than the least expensive standard option offered are not refundable. We will refund you within 14 days of your withdrawal notice, using the same payment method unless you agree otherwise at no cost to you. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever comes first.
Personalized products
The right of withdrawal does not apply to goods made to your specifications or clearly personalized, for example with a name and/or number you requested. This exclusion does not affect your statutory rights if a product is faulty or does not conform to the contract. For assistance, email store@imocovolley.it with your order number, a description of the problem and any relevant photographs.
ART. 10 – STATUTORY GUARANTEE OF CONFORMITY
Statutory guarantee of conformity
Consumer purchases are covered by the statutory guarantee under the Italian Consumer Code. For new goods, the seller is liable for a lack of conformity existing at delivery that becomes apparent within two years. Subject to the conditions set by law, consumers are entitled to repair or replacement free of charge and, where applicable, a price reduction or termination of the contract. A minor lack of conformity does not give a right to terminate the contract. Keep your proof of purchase and contact store@imocovolley.it for assistance. Personalization does not exclude these rights.
ART. 11 – PRIVACY
The data communicated by the Customer necessary for the execution of the Contract are processed in accordance with current legislation on the protection of personal data and in particular, in compliance with EU Regulation no. 2016/679, as well as Legislative Decree. n. 196/2003 (Privacy Code) updated to Legislative Decree. n. 101/2018. You can consult the Privacy section for further information. By placing an Order, the Customer agrees and acknowledges that his data may be collected, used, stored and processed in accordance with the purposes declared in the Privacy information present on the Site and on the basis of any specific consent freely expressed, which are requested in the cases and in the forms provided for by current legislation.
ART. 12 – AMENDMENTS TO THE TERMS AND CONDITIONS
Imoco Volley reserves the right to modify these General Conditions of Sale at any time. Any purchase contract between the Customer and Imoco Volley is subject to the version of the General Conditions of Sale in force at the time the Order is placed via the Site. The version is indicated with the date of the last revision, listed at the end of the General conditions.
ART. 13 – COMMUNICATIONS
All communications between the parties must be made in writing and sent to the other party's address indicated, for Imoco Volley, in these General Conditions of Sale and, for the Customer, in the order sent by the same. Communications sent to the other party's email address, as identified above, are also considered validly sent in writing.
ART. 14 – APPLICABLE LAW AND DISPUTES
The Contract will be governed and interpreted in accordance with Italian laws and will be subject to Italian jurisdiction. The application of the United Nations Convention on Contracts for the International Sale of Goods adopted in Vienna on 11/04/1980 to the Contract is expressly excluded. The sale of products on the Site, if the Customer is a consumer and is resident or domiciled in Italy, constitutes a distance contract governed by articles. 45 et seq. of the Consumer Code (Legislative Decree no. 206/2005 and subsequent amendments) and by Legislative Decree 9 April 2003, no. 70, containing the regulation of electronic commerce. For any dispute arising from the Contract or relating to it, the following will be competent: the Court of the place of residence or domicile of the Customer, if the customer is a consumer pursuant to current legislation. In any other case, reference is made, exclusively, to the Court of Treviso.
Terms and conditions of sale: original text dated 9 October 2020; withdrawal and guarantee sections updated on 27 October 2026.